Shipping policy
Shipping Policy
Thank you for shopping at anen online. All orders are shipped under the following conditions.
Shipping Areas
We currently ship to most countries worldwide.
Carriers and Shipping Methods
- Orders are shipped via Yamato Transport or Japan Post.
- The carrier may vary depending on the size and weight of the item.
Shipping Rates
| Destination | Shipping Fee |
|---|---|
| Within Asia | ¥3,000 (tax included) |
| Outside Asia | ¥5,000 (tax included) |
| Domestic (Japan) | ¥1,500 (tax included) |
※ Additional shipping charges may apply for remote islands and certain areas.
Estimated Dispatch Time
- Orders are generally dispatched within 1–3 months of order confirmation.
- Please allow additional time during weekends, public holidays, year-end/new year periods, and extended holidays.
Estimated Delivery Time
After dispatch, delivery typically takes 1–3 weeks (excluding remote islands and certain areas).
Out-of-Stock and Back-Order Items
Depending on stock availability, additional time may be required before dispatch. In such cases, we will notify you by email.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email. You can check the status of your shipment on the carrier's website.
Contact Us
If you have any questions regarding shipping, please feel free to reach out to us.
Email: info@anen.co.jp