Terms of service
Overview
Welcome to anen online! The term "we," "us," or "our" refers to anen online. anen online operates this store and website — including all related information, content, features, tools, and product and order services — to provide you, our customer, with a curated shopping experience (the "Service"). anen online is powered by Shopify, which enables us to provide the Service to you.
The following Terms of Service, together with any policies referenced herein (collectively, the "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Service.
Please read these Terms carefully, as they contain important information about your legal rights, including disclaimers of warranties and limitations of liability.
By visiting, accessing, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy [link]. If you do not agree to these Terms or our Privacy Policy, please do not use or access our Service.
Section 1 – Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or region of residence, and that you have given your consent to allow any minor dependents in your care to use this Service on devices you own, purchase, or control.
To use the Service, including browsing or making purchases on our online store, you may be asked to provide certain information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all rights necessary to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 – Our Products
We make every effort to accurately represent the products and services available in our online store. However, please be aware that colors and the appearance of products may differ from what is displayed on your screen, depending on the type and settings of the device you use to access our store.
We do not guarantee that the quality or appearance of any product or service you purchase will meet your expectations or match what is depicted or described in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantity of products we offer to any person, geographic region, or jurisdiction on a case-by-case basis.
Section 3 – Orders
By placing an order, you are making an offer to purchase. anen online reserves the right to accept or refuse any order at its sole discretion, for any reason. An order is not accepted until anen online confirms its acceptance. We must receive and process payment before an order can be accepted. Please review your order carefully before submitting, as anen online may not be able to accommodate cancellation requests after an order has been accepted. If we choose not to accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of the order.
Purchases are eligible for return or exchange only in accordance with our Refund Policy [link].
You represent and warrant that any products you purchase are for your own personal or household use and are not intended for commercial resale or export.
Section 4 – Pricing and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed, and will be stated in your order confirmation email. Unless otherwise specified, listed prices do not include taxes, shipping, handling, duties, or import fees.
Prices listed in our online store may differ from those offered in physical stores, other online stores, or stores operated by external services. We may from time to time offer promotions related to services that may affect pricing and that are governed by separate terms and conditions. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You also agree to promptly update your account information — including your email address, credit card number, and expiration date — as necessary to complete transactions and for us to contact you when needed.
You represent and warrant that: (i) the credit card information you provide is true, accurate, and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay all charges incurred, including shipping fees, handling fees, and any applicable taxes, at the listed prices.
Section 5 – Shipping and Delivery
We are not responsible for shipping or delivery delays. All delivery timeframes are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, or events beyond our control. Title and risk of loss pass to you upon our transfer of the products to the carrier.
Section 6 – Intellectual Property
Our Service — including but not limited to all trademarks, branding, text, displays, images, graphics, product reviews, videos, audio, and their design, selection, and arrangement — is owned by anen online, its affiliates, or its licensors, and is protected by U.S. and international patent, copyright, and other intellectual property laws.
These Terms permit you to use the Service for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Service without our prior written consent. Except as expressly provided in these Terms, nothing herein shall be construed as granting any license or other rights under the patents, trademarks, copyrights, or other intellectual property of anen online, Shopify, or any external service. Unauthorized use of the Service may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by anen online.
The name, logo, product names, service names, designs, and slogans of anen online are trademarks of anen online or its affiliates or licensors. You may not use such trademarks without the prior written permission of anen online. The name, logo, product names, service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on this Service are the trademarks of their respective owners.
Section 7 – Optional Tools
We may provide you with access to third-party tools offered as part of the Service, over which we have no control, monitoring capability, or input.
You acknowledge and agree that such tools are provided "as is" and "as available," without any warranties, representations, conditions, or endorsements of any kind. We shall have no liability whatsoever arising from or related to your use of any optional third-party tools.
Any use of optional tools offered through the Service is entirely at your own risk and discretion. You should ensure that you are familiar with and have agreed to the terms of use provided by the relevant third-party service provider(s).
We may also offer new features through the Service in the future, including the release of new tools and resources. Such new features shall also be subject to these Terms of Service.
Section 8 – Links to Third-Party Services
The Service may contain materials and hyperlinks to websites provided or operated by third-party services (including embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you leave the Service to access such materials or third-party sites, you do so at your own risk.
We are not liable for any damages or losses related to your access of third-party websites, or your purchase or use of any products, services, resources, or content available through third-party websites. Please carefully review the policies and practices of any third-party service before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
Section 9 – Relationship with Shopify
[Note to merchant: This section accurately describes the relationship between Shopify and your store and should not be removed or altered.]
anen online is powered by Shopify, which enables us to provide the Service to you. However, all sales and purchases made through the store are conducted directly by anen online. By using the Service, you acknowledge and agree that Shopify bears no responsibility for any aspect of the sale between you and anen online, including any injury, damage, or loss arising from purchased products or services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with anen online.
Section 10 – Privacy Policy
All personal information collected through the Service is subject to our Privacy Policy, available here [link]. Certain personal information may also be subject to Shopify's Privacy Policy, available here. By using the Service, you acknowledge that you have read our Privacy Policy.
As the Service is hosted by Shopify, Shopify may collect and process personal information related to your access and use of the Service for the purpose of providing and improving the Service to you. Information you submit through the Service may be transferred to and shared with Shopify and third-party services located in countries other than your country of residence, in order to provide the Service to you. For more information on how we, Shopify, and our partners use your personal information, please refer to our Privacy Policy [link].
Section 11 – Feedback
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium and for any purpose, including commercial use. For example, we may use rights granted under this license to operate, provide, evaluate, enhance, improve, promote, or market the Service, or to fulfill our obligations and exercise our rights under these Terms.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback you submit; (ii) you have disclosed any compensation or incentives received in connection with submitting the Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to: (1) maintain any Feedback in confidence; (2) pay compensation for any Feedback; or (3) respond to any Feedback.
We may, but are not obligated to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, pornographic, or otherwise inappropriate, or that violates any party's intellectual property rights or these Terms.
You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not contain defamatory, unlawful, abusive, hateful, or obscene content, or any computer viruses or other malware that could affect the operation of the Service or any related website. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.
Section 12 – Errors, Inaccuracies, and Omissions
Information on or within the Service may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice (including after an order has been submitted).
Section 13 – Prohibited Uses
You may access and use the Service only for lawful purposes. You may not, directly or indirectly, access or use the Service: (a) for any unlawful or malicious purpose; (b) in violation of any international, federal, provincial, state, or local regulations, rules, laws, or ordinances; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against our employees or any other person; (e) to submit false or misleading information; (f) to upload, transmit, receive, download, use, or reuse any material that does not comply with these Terms; (g) to send or solicit the sending of any advertising or promotional material, including "junk mail," "chain letters," "spam," or similar solicitations; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service, or that, as determined by us, may harm anen online, Shopify, or users of the Service, or expose them to liability.
You further agree not to: (a) upload or transmit viruses or any other type of malicious code that may affect or be used in a manner that affects the functionality or operation of the Service; (b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Service; (c) track or collect personal information of others; (d) engage in spam, phishing, fraud, or misuse of the Service; (e) use robots, spiders, scrapers, data collection or extraction tools, automated devices or processes, AI tools (including agentic AI), or any other automated or manual means to access the Service; or (f) interfere with, circumvent, or bypass any security or authentication features, robot exclusion headers, or other measures we employ to restrict access to the Service. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.
Section 14 – Agents
14.1 This Section ("Agent Terms") applies when you use, authorize, enable, or deploy an agent to access, use, or interact with the Service. "Agent" means any software or service that performs autonomous or semi-autonomous actions on behalf of, or at the direction of, an individual or entity, and that can act on behalf of or using the devices of an individual or entity without direct supervision.
14.2 An agent may not access, use, or interact with the Service unless it at all times discloses its identity and operates in strict compliance with the requirements of Section 14.4 below. Furthermore, if we request that an agent refrain from accessing, using, or interacting with any part of the Service, the agent must not do so.
14.3 We may restrict whether and how agents access, use, and interact with the Service, including through technical means.
14.4 Agents must: (i) identify that the request originates from an agent and disclose the agent's name in all HTTP/HTTPS requests by including the following in the request's user-agent string: "Agent/[Agent Name]"; (ii) not conceal or obscure that access, use, or interaction originates from an agent, including by (a) mimicking human behavior or interaction patterns, or (b) completing or circumventing CAPTCHAs or other measures designed to distinguish human from computer use; (iii) respond honestly to any questions or prompts designed to determine whether interaction originates from a human or a computer; and (iv) not circumvent or bypass any measures designed to block, restrict, modify, or control whether and how agents access, use, or interact with the Service.
Section 15 – Termination
We may terminate this agreement or your access to the Service (or any part thereof) at any time without notice, at our sole discretion. In such event, you will remain liable for all amounts due up to and including the date of termination.
The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.
Section 16 – Disclaimer of Warranties
Information provided on or through the Service is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is strictly at your own risk. We are not liable for any reliance placed on such materials by you, other visitors to the Service, or anyone who may be informed of its contents.
Except as expressly stated by anen online, the Service and all products provided through the Service are provided to you "as is" and "as available," without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion or limitation of implied warranties, so the above disclaimer may not apply to you.
Section 17 – Limitation of Liability
To the fullest extent permitted by applicable law, in no event shall anen online, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or Shopify and its affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products obtained through the Service, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or products) posted, transmitted, or otherwise made available via the Service, even if advised of the possibility of such damages.
Section 18 – Indemnification
You agree to indemnify, defend, and hold harmless anen online, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, or claims, including reasonable attorneys' fees, arising out of or related to: (1) your breach of these Terms or any document incorporated herein by reference; (2) your violation of any law or the rights of any third party; or (3) your access to and use of the Service.
We will notify you of any indemnifiable claim, but our failure to provide prompt notice will not relieve you of your obligations unless you suffer material prejudice as a result. We may, at your expense, assume control of the defense and settlement of any such claim, including the choice of counsel, provided that we will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You agree to cooperate in the defense of any indemnifiable claim, including by providing relevant documentation.
Section 19 – Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of any remaining provisions.
Section 20 – Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with all policies and operating rules posted by us on or in connection with the Service, constitute the entire agreement and understanding between you and us and govern your use of the Service. These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of these Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
Section 21 – Assignment
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations hereunder without your consent or notice.
Section 22 – Governing Law
These Terms of Service and any separate agreements whereby we provide you with the Service shall be governed by and construed in accordance with the laws of the jurisdiction in which anen online is headquartered, and shall be subject to the federal, state, or provincial courts located in that jurisdiction. You and anen online consent to the venue and personal jurisdiction of such courts.
Section 23 – Headings
The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the scope of these Terms.
Section 24 – Changes to Terms of Service
The most current version of these Terms of Service can be reviewed at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website at our sole discretion. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
Section 25 – Contact Information
Questions about the Terms of Service should be sent to anen202192@gmail.com.
Our contact details are listed below:
[Insert business name] anen202192@gmail.com [Insert business address] [Insert company phone number] [Insert business registration number] [Insert VAT registration number]